75 Replies Latest reply: Nov 18, 2014 3:12 PM by zwoman RSS

Free WiFi Tethering....

kgchem95 Shining

CSpire, what is your problem.  Why can't your customers have free WiFi HotSpot, using our smartphones as modems.  Are we not paying for the data usage ANYWAY. Our phones are already capable of doing this.  What is the problem.  Please explain, with GOOD reason, the point of charging 20 dollars for Ig of thethering. Please explain.  You want to be pioneers, then do something REALLY different.  Why are you trying to KEEP IN LINE WITH Verizon and ATT.  I thought CSpire was supposed to be SOOOOOO differet.  At least Verizon and ATT put their charges upfront, so you know what you are dealing with.  CSpire, you like to hide your stuff. What is up with that?  Response?

  • Re: Free WiFi Tethering....
    C Spire Liz CommunityModerator

    You may not realize how much data usage has grown in the last few years, but it's increase is tremendous. Most carriers have switched to tiered data plans that expose you to overages. C Spire has continued to offer unlimited plan. We have created a variety of plans that allow customers to personalize their plans based on how they use their phone. That way, everyone pays for the features they use but none of the ones that they don't use.  If tethering is something that is important to you, we offer tethering passes or you can add a USB Mobile Hotspot that can be connected to multiple devices.

     

     

     

     

  • Re: Free WiFi Tethering....
    redvic Illuminated

    I AGREE 100% I HAVE UNLIMITED EVERYTHING AND THEY SLOWED MY DATA SPEED DOWN THEY SAID I WAS USING TOO MUCH AND TO GET TURN ON MY  WI FI  I THOUGHT I WAS UNLIMITED SMH!!

    • Re: Free WiFi Tethering....
      C Spire Liz CommunityModerator

      Your data is still unlimited, and you can still surf the internet, check your email, and more.  To keep the C Spire Network running at its best and to provide our customers with the fastest speeds possible, we sometimes have to manage the speeds of a very small number of our customers who use excessive data.  We created our Unlimited Plans based off what the normal customer uses.  We want you to know that we are very generous with our policy.  We are one of the few carriers that still offers Unlimited Data.  Other carriers have switched to tiered data.  We believe our customers deserve to have the option of Unlimited Plans.  Unlimited Plans were designed so that you would no longer have to worry about data overages and extra charges.  If you need more access to fast data speeds, we also offer tiered data plans.  You can view our Shared Data plans here: http://budurl.com/SharedData.  We think that you should research our competitors' plans, and you will see that we really have the best deal for you. 

       

      Using WiFi provides you with very fast speeds!  It also preserves our network so that everyone can receive access to fast data speeds.  Any video or data you use while on WiFi will not count towards your plan usage.

    • Re: Free WiFi Tethering....
      kgchem95 Shining

      Well, to this I will take you a bit further.  I had a friend that CSpire actually terminated there contract because they were using too much data, and guess what my friend had to pay CSpire.  Now how bout that.

  • Re: Free WiFi Tethering....
    Shining

    Thank you cspire for your data usage

  • Re: Free WiFi Tethering....
    Shining

    I agree, if we're paying for data, why does it matter if it's used on the phone, or through a separate device. CSpire is still going to throttle it at some point anyway.

  • Re: Free WiFi Tethering....
    Enlightened

    Yes, I believe that as much as we pay for our plans, it should be no problem for Cspire to handle the few of their customers who even know HOW to teather a phone.

    • Re: Free WiFi Tethering....
      Illuminated

      I really didn't appreciate the way that C Spire handled the tethering ordeal. It was free at first and all of a sudden it's 20 bucks a month or 1 gb. Whichever comes first. Sounds like bait and switch to me. I wonder if I switch to straight talk and got internet service in my home would I come out cheaper. I guess I'll wait til December, when my contract is up, to find out.

  • Re: Free WiFi Tethering....
    Enlightened

    Is there a plan that includes tethering?

  • Re: Free WiFi Tethering....
    YTALIA MORGAN Vibrant

    It doesn't matter how much data usage I use, I'm paying for it! For example, I pay my water bill so I can use the amount of water I want. If water usage goes up, which I'm sure it does, that is no reflection on me or my bank account.

    It seems greedy that Cspire doesn't allow their customers to tether!

    Inspire us Cspire! Bring wifi tether & hotspts back!

  • Re: Free WiFi Tethering....
    CONTESSA SELLERS Vivid

    I think that we as customer should not be charged for HOTSPOT because the bill is expensive itself

  • Re: Free WiFi Tethering....
    JUDY MCDOUGALL Beaming

    Even though you have 4G on the new phones it will not download if you are not in an area that offers 4G.  The plan is unlimited and eventhough it is unlimited the download is slower in a 3G area.

  • Re: Free WiFi Tethering....
    CONTESSA SELLERS Vivid

    We need free tethering because cspire starting to charge too much for different things now

    • Re: Free WiFi Tethering....
      C Spire Liz CommunityModerator

      As we have mentioned before, your data is unlimited on your phone, but there is a charge to extend the connection to other devices. This is an industry standard that is not exclusive to C Spire. If tethering is something that you like to do frequently, then you should consider a Shared Data plan. Because you pay for a specific amount of data, you can use it in any manner you wish whether it be tethering, streaming, or just surfing the web.

      • Re: Free WiFi Tethering....
        kgchem95 Shining

        I think Sprint and TMobile has free tethering or hotspot usage.  I know these two have been in the game for quite some time.  I know Sprint has.  They are not following the "industry" standard.  And since when do we play follow te leader.... Be the leader..  If I can share data, by golly let me share the data that I am already paying for.  Im Just Saying.

      • Re: Free WiFi Tethering....
        kgchem95 Shining

        CSpire Liz, I guess I would be ok if there was a charge to EXTEND my unlimited data to other devices, but what you describe is not true.  You say that we can pay twenty dollars to tether 1GB of data.  This does not sound like I am sharing my UNLIMITED data from my phone.  It sounds like I am paying for 1GB of the unlimited data that is on my phone.  Then you say we can get a SHARED data plan.  Well, how is that if my phone unlimited?  Would I then be paying for an unlimited plan then for shared data?  That would be paying for data twice.  Then there would be a cap on it.  Why not just make it REALLY simple.. Give us free tethering with the UNLIMITED plan.  I guess i really am trying to see what the difference is.  If you are supplying data to my phone, how does it become an additional service or task if I route that data to another source.  I just don't understand.  Do you have any literature or can you direct me to any literature on this matter?

  • Re: Free WiFi Tethering....
    LATONDRA WARD Enlightened

    I agree

  • Re: Free WiFi Tethering....
    kgchem95 Shining

    I just decided to look at the plans... What a RIP OFF... I can get and unlimited plan for 65 dollars a month, but if i want to use a hot spot, i only get one phone and the use of hotspot  and I would have to share this data.  I choose the amount of data from 1gb to 10gb, and pay accordingly.  Just getting 1gb of shared data is killer enough.  I remember that  one of the only reasons I came to cellular south was because I could use my phone to connect to my computer while on the road.  It was wonderful tool to have and it made things a lot easier.  Now this.  Not allowing free hotspot like you used to is CRAZY.  The tiered plans are excessively expensive and unreasonable.  What gives. 

    • Re: Free WiFi Tethering....
      hendrix2 Brilliant

      The tier plans are out at all carriers. They are giving you free unlimited data for your phone. If you want to use your computer for data how about purchasing a data pass and better way to access the data with your computer

      https://www.cspire.com/shop_and_learn/devices/product_phone_detail.jsp?id=prod28920330&subscriptionId=&navCount=0

      This way you will get better connections for your data. People need to realize the data for your phones are just that for a phone. The reason they came out with shared data plans in the first place were because of people like you who were using too much of the data resources with their phone. They have stopped it so other people on the network can also have access to the web on their phone without a few bogging it down. If you want to continue to use your phone Cspire is telling you are going to have to pay for it one way or another. And by doing so it will keep people from bogging down their network with large downloads and other things people used to do. I am not saying you were one of them just explainning why they have done what they have done. It was the one way Cspire could keep their unlimited data plans for customers and I am very proud of them for that reason good job Cspire

      • Re: Free WiFi Tethering....
        C Spire Liz CommunityModerator

        Thanks, WAIMON HENDRIX!

      • Re: Free WiFi Tethering....
        kgchem95 Shining

        I really don't understand what you are saying here.  Data is data.  I am sure that I do not know ALL that I need to know about data and connections and things of this nature, all Im saying is that when I connect through my cable company, I don't have problems.  All i am saying is if i can pay to share data, i am still using my phone as a modem.  so you mean to tell me that if every body got a shared data plan and used the data, the network will be just as bogged down. If i can pay for it, it can be free.  It used to be.

        • Re: Free WiFi Tethering....
          C Spire Liz CommunityModerator

          kgchem95, people tend to use a lot more data when they're tethering to other devices. If everyone with an unlimited data plan tethered to their laptop or tablet, then the network would be bogged down with traffic. There would be no way to know how much capacity was needed at any given time.

          • Re: Free WiFi Tethering....
            kgchem95 Shining

            I guess what I keep trying to figure out is if I'm on the network whether it be on my phone or on my laptop or tablet, what difference does it make?  I guess that is what I want to really understand.  How is the data different, so different that you charge for one and not the other so to speak. So, can you explain that to me?  Because I would really like to know.  I really like to be informed, that way I would probably feel better about the money that I spend.  But as for now.. what I understand is, If I purchase 1GB of data, 5 GB is still available whether I use it or not.. You have just put a cap on my device.  Access is still there.. The device is restricted.  If there was a company, lets say Xfinity that offered a mobile plan like they do residential plans.. there would not be a cap on usage.. there would only be a cap if they decided to cap that device.  If you wanted to offer an unlimited MiFi plan you could, but you choose not to.  Am I right or am I wrong. 

             

            Secondly... when will you all get some to the latest iPhone 6 Plus models in?  Not having them is really loosing the company customers I would think. 

            • Re: Free WiFi Tethering....
              DEJERVIS JILES Illuminated

              Quick lesson.

              Generally, the larger a computer is, the faster it is, and the more resources that it uses. Desktop > Laptop > Tablet > Phone. You may have noticed that most websites have mobile versions. This is to account for the limited resources available to mobile devices such as your phone.

              Generally, wired connections are >> (much greater than) wireless connections. Wired connections are faster and less costly. Why do you think Xfinity only offers wired technologies?

              Wireless technologies are mostly limited by frequencies and the amount of towers. To broadcast a wireless signal at a particular frequency, you have to purchase a license from the government. There are only a limited amount of frequencies that are available to wireless companies to use. Therefore, CSpire is competing for these frequencies with all of the other wireless providers in the area plus anyone else who wants to broadcast a wireless signal. Also, some frequencies are better than others because of environmental factors and other "magic" that you don't want me to get into...

              Theoretically, CSpire can build an infinite amount of towers, reusing the frequencies that they have and provide unlimited data to everyone!!! That's just not practical though. Building a tower, isn't free, it costs time, money, and a bit of politicking in some cases.

              The shared data plans with X GB of data is a bit of a misnomer. CSpire isn't actually charging you for the data that you transfer, the data is already readily available, as long as you can obtain a connection to it. CSpire charges you for access to their connections, point blank period. The data limit is there so that you don't bog down the network, allowing everyone to use these connections at acceptable speeds.

              • Re: Free WiFi Tethering....
                kgchem95 Shining

                Thank you,

                 

                I would have imagined that once the data as it is called is already there and that we pay for access through CSpire.  I guess on some level I just want, and I may be asking for too much here, CSpire to just say that.  Say we really can't offer you "unlimited" access because at some point they restrict access or even terminate your contract for too much usage.  I think i would feel much better knowing how much data I use on a monthly basis and just paying for what i think i would normally use and share if this means i would have complete and unrestricted access to what i am paying for.  i just like being able to do what i like being able to do.

            • Re: Free WiFi Tethering....
              C Spire Liz CommunityModerator

              kgchem95, this issue isn't specifically your device, it is a combination of all the devices on the network. People use much more data on tablets and computers than they do on their phone. If everyone tethered to other devices and used as much data as they wanted, then the network would be slowed significantly.

  • Re: Free WiFi Tethering....
    NICOLE IVY Shining

    I agree 100%

  • Re: Free WiFi Tethering....
    RODNEY SHAW Vibrant

    lol.

  • Re: Free WiFi Tethering....
    KATINA LEE Shining

    Well, that would be great and it may be worth your time to look into a plan that allow wifi usage  of a certain amount per month free.

    • Re: Free WiFi Tethering....
      hendrix2 Brilliant

      If you can get free WiFi with your phone you can also get it with your other device be it a tablet or laptop. What would you need the phones data for?

    • Re: Free WiFi Tethering....
      DEJERVIS JILES Illuminated

      I think you guys are misunderstanding one another. Sounds like Katina Lee is talking about WiFi as in "WiFi Tethering" from a mobile device. While hendrix2 is talking about WiFi as in the WiFi that you can receive via a wireless modem at home or at many businesses...

      The two are different. WiFi Tethering turns the mobile device into a WiFi modem, using the devices data connection to cell towers. Meaning data passes from the towers to you phone via the cell antenna and out the WiFi antenna to whatever devices you are tethering, and vice versa.

      Stationary (home and business) WiFi modems typically connect to the rest of the world via a wired connection.

  • Re: Free WiFi Tethering....
    BILLIE MORGAN Vivid

    absolutely

  • Re: Free WiFi Tethering....
    skip Enlightened

    I have unlimited and have loved it since I upgraded to it.

  • Re: Free WiFi Tethering....
    PAM CHANCELLOR Enlightened

    I agree it should be free

  • Re: Free WiFi Tethering....
    DOUGLAS CROWE Enlightened

    We are well pleased with our plan. Only wish CSpire would offer Senior Citizen discounts, especially to long term customers.

  • Re: Free WiFi Tethering....
    YTALIA MORGAN Vibrant

    wow.

  • Re: Free WiFi Tethering....
    RODNEY SHAW Vibrant

    yep.

  • Re: Free WiFi Tethering....
    BILLIE MORGAN Vivid

    i totally agree.