C-Spire does a lot to personalize our wireless experience. However, since the change over from Cellular South, there have been numerous changes. A lot of these changes have come at the expense of the customers. Take streaming for example. We now have to pay for streaming. Which makes us pay for using certains we love like YouTube, Pandora, & iHeart Radio? If we pay for "infinite" data, should this not be included in the price? Ha! I suppose not. The plan with "infinite" data & massaging is $70!!!!! But, if you add "infinite" streaming, it increases $30 taking your bill up to $100/month!!!!!! This seems extreme to me. The reason that my family and I decided to use CELLULAR SOUTH is because it used to be much cheaper than other companies with outstanding service. Now, it is beginning to charge just as much as the others, and service is becoming a problem also. I drop so many calls in a day that phone conversations are nearly impossible. I am a faithful customer, but it seems as if C-Spire does not care about its customers as Cellular South did. Another thing that rubs me the wrong way is the "Customer Service Line." When you call it gives you many different ways to do things yourself as opposed to actually getting help from an actual reprensentative. From cspire.com to Facebook & Twitter. Why cant I talk to a real person? I actually asked a rep was there an easier way to connect with an actual person and she explained that I could connect with C Spire through Facebook & Twitter! I think I speak for everyone when I say, handling business is much easier when you can actually talk to someone. This is really starting to bug me. Let's not even begin to discuss the supposed 3G! I know that many of us love some type of social network or some game app installed on your device. Well, without that little 3G symbol, you're unable to do anything! I get FURIOUS when it disappears for hours on end and I can't post tweets or send texts! I turn the phone off and on numerous times and nothing works. Yes, maybe I should call C Spire when it happens, but MY PHONE WON'T CALL OUT! C Spire reps always ask "How can I personalize your wireless experience today?" but I am not really seeing any personalizations. All I truly see is higher prices and the beginning of horrible service.
C Spire are you really concerned with the happiness of your customers?