It's easy to transfer or "port" your number to C Spire. There are just a couple of things to remember:
- Have a copy of your current provider's bill ready. You'll need to submit some information about your current account in order to start the porting process.
- Do not cancel service with your current provider. Doing so may result in the loss of the number you want to port. We will cancel service with your current provider once we've ported your number to C Spire.
- When purchasing your phone online:
- After receiving your phone in the mail, follow the included instructions to activate it with the temporary C Spire number provided.
- Next, call 1-855-CSPIRE5 (277-4735) and have a bill from your previous carrier ready. We'll need your account number and previous phone number.
- Finally, relax as a C Spire CREW member ports your number from your previous carrier to your new C Spire phone.
The following describes actions the Federal Communications Commission (FCC) has taken to implement Congress' mandate to:
- Ensure that all Americans have the ability to keep their existing telephone number at the same location when changing local telephone service providers.
- Promote competition in the local telephone market.
- Implement number portability service without degradation in the quality of telecommunications service.
- This information explains the FCC's decisions related to implementation of long-term telephone number portability by local telephone companies and to certain charges from local telephone companies that appear on your monthly bill. The FCC's decisions will benefit consumers by increasing their choice of providers and telecommunications services, which should, in turn, lower prices for consumers.
Local Number Portability
Congress enacted the Telecommunications Act of 1996 to establish a national framework that promotes competition and reduces regulation in all telecommunications markets. Congress realized that bringing competition to the local telephone marketplace was the best way to reduce prices, motivate telephone companies to provide high-quality service and to deploy advanced services, and provide more overall choices for customers.
To increase competition in the local telephone market service, Congress recognized that certain barriers to competition must be eliminated. One of the major barriers to competition was the inability of customers to switch from one telephone company to another and retain the same telephone number. Congress realized that customers would be reluctant to switch to new telephone service providers if they were unable to keep their existing telephone numbers. Congress directed local telephone companies to offer "local number portability" in accordance with requirements prescribed by the FCC.
In order to provide the kind of telephone number portability envisioned by Congress, wireless service companies have had to invest in upgrades to their networks. The FCC determined that service providers are allowed to recover the costs of implementing and providing telephone number portability through charges to their customers. On a C Spire bill, this charge is identified as the LNP Cost Recovery Fee.